FAQ

What can Sonitus products add to my recording studio, home theater, or hi-fi space that I don’talready have?

If left untreated or improperly treated, all rooms are acoustically detrimental to accurate audio playback. Sonitus offers high-quality, effective, and comprehensive solutions to these universal audio problems. If you have a recording studio, home theater, mastering room, or other critical listening space that is untreated, the room will negatively influence and un-balance your audio material due to its physical shape and "raw" acoustical thumbprint. When you record or play back audio in an untreated, improperly treated, or even over-treatedroom, erroneous unwanted acoustic anomalies are generated. These culminate in a confluence of spectrum-wide frequency problems resulting in audio that is unclear, inaccurate, and highly fatiguing to the listener. In such rooms, each listener’s brain must filter out unwanted sound information in order to focus in on the intended content. Brains do this sophisticated data crunching automatically, but listening fatigue eventually sets in, making the experience uncomfortable. Even worse, listeners may be influenced to misadjust their audio in misguided attempts to “correct” or balance what they hear. True correction is of course impossible without correct acoustical treatment. The problem is being caused by physical structures like walls, ceilings, and floors which play a fundamental part in the overall audio signal path. Even electronic “roomcorrection” systems or software do not address the acoustics of a room and cannot balance things such as room decay, unbalanced absorption or diffusion, and low frequency standing wave management. You’re still pumping out audio into an untreated space. Room correction is helpful, but you need to start with an acoustically accurate physical space before anything else takes place. The trifecta for balanced audio is to use the appropriate mix of absorbers, diffusers, and low frequency treatment. This is our “raison d’être” here at Sonitus U.S.A. Are invisible sound waves less sexy than new buss compressors or high-definition cinema screens? Absolutely, but you can’t build skyscrapers on marshland. Get your foundational room acoustics locked down first, and everything else will work for you as intended - whether tracking, mixing, or mastering audio, or viewing your favorite movies and entertainment. Otherwise, you're just putting audio content into an acoustically unbalanced space and deciding how to manipulate it based on false data.

So what’s wrong with using a bunch of foam panels like I've seen on YouTube?

Foam panels can be effective acoustical absorbers, but it comes down to the thickness of each piece. A 1-inch foam panel can only absorb frequencies down to about 1 kHz. That’s not even  down to the middle A4 on a piano keyboard, which is 440 Hz. A corrugated “egg-crate” 1-inch foam panel is even worse. It actually only works down to 2 kHz! Thicker foam panels will provide more comprehensive sound absorption down to a lower frequency. Like many things in life, you get what you pay for. If you use too many absorbers of any size, you will change the room’s balance for the worse. This is why the right combination of absorption, diffusion, and bass frequency treatment is the professional path to audio accuracy - whether implemented in a home theater or recording studio setting. Another way to think about this is to look at photos of the world’s most famous recording studios. You will see a blend of these three components visible in the images. This is because audio professionals understand the unchangeable laws of physics. Their livelihood depends on accurate audio reproduction.

I've been told to upgrade my cables and other components to improve my sound quality. Why is it a better investment to improve my room acoustically?

Optimized room acoustics will improve sound clarity 10 times more than new cables or other audio electronics. It’s all physics. Take it from the experts who have engineered over 1,200 rooms - including professional recording studios and multi-million-dollar screening rooms. There is no better investment you can make in sound clarity and quality than an acoustically treated room.

Will foam panels or Sonitus products "soundproof" my room?

Not exactly. Soundproofing usually refers to isolating a room so that sound does not “leak” into other rooms (adjacent orotherwise). This requires construction of special sound-rated walls, floors, and ceilings. Soundproofing doesn't inherently improve the internal acoustical properties of the room, or sound clarity and quality. Neither foam panels nor Sonitus acoustical components are intended to soundproof a room; they are intended to treat the internal sound reflections so that your room is better damped and your speakers work well within the room.

What is slap echo?

Slap echo or"flutter echo" is a single echothat bounces back and forth between two parallel reflective surfaces. It ischaracterized by a bright and zingy ringing etween the two surfaces - front and backwalls, side walls, floor, and ceiling. It can even develop between two cantedsurfaces. You can test for slap echo by sharply clapping your hands and listening for the sonic result. Slap echoes are minimized by placing absorbing or diffusing components on room surfaces in specific areas to interrupt this anomaly.

How do I determine the "room size" of my room?

Measure the length of your room, using inches. Convert inches to feet by dividing by 12. For example: 195 inches / 12 = 16.25 feet. Measure the width of your room in inches, and convert that to feet. For example 156 inches / 12 = 13 feet. Then multiply the length by the width to get the Square Footage of your room. For Example: 16.25 x 13 = 211.25ft.2 Then choose the room size range from our list that is the closest match to your room. In the above example, that wouldbe the 200-300 ft.2 range. If you're right on the edge, say 310 ft.2, you'll get the best results by selecting the 301 - 400 ft.2 system.

What is your warranty on components?

Sonitus U.S.A. warranties its products to be free from defects inmaterial or workmanship for a period of 90 days following the date of delivery,provided that the product is used in a home or home studio environment. Read the full Limited Warranty here.

What if I need to return something?

You may return eligible products for up to 30 daysfrom the date of delivery. Eligible products must be in new condition, notused, and in the original packaging to qualify for refunds. Products that arenot eligible to be returned include: clearance items, all custom order products, products that have been assembled or modified in any way, and products sold as "non-returnable" as clearly indicated on that item's product page. Please contact our Customer Care Team at 415-883-147 if you needto return an item. We will issue you a Return Merchandise Authorization (RMA) to print and include with your returned packages. Products received for return without an RMA will not be processed or credited.

How do I install my acoustical panels?

Each product on our website has a recommended mounting method. See the Video Resources portion of the Sonitus USA Website. Some of the heavier components include a hanging system for mounting. The Sonitus Magnetic Mounting System (SMMS) allows for accurate placement but is only recommended for the lighter weight Sonitus acoustical products, such as Legato, Fourfuser, Bigfuser, etc..  Sonitus 6-Strip, Canvas, and Archwood components include wall mounting hardware we call a "cleat." Screw hooks and loops are the recommended solution to hang Canvas panels as ceiling clouds with the bonus that they provide air space between the panel and the ceiling. Using glue is adequate and also the most permanent. Try an acrylic construction adhesive that cures fairly quickly so you won’t be holding the components in place long. All mounting systems (other than glue) require specific wall anchors for your mounting surface. Consult a qualified contractor for a professional recommendation on the type and size wall anchor to use. Most rooms will require a combination of mounting methods. Finally, take your time, have a clear work area, make a plan, measure twice mount once, and get a friend to assist you. Better yet, hire a qualified contractor to do the work for you. It’s a one-timeinstallation and best and easiest to get it done correctly the first time.

Do you offer acoustical design and engineering services?

Yes. Please navigate to this link to book: https://www.sonitususa.com/consulting-services

How long does it taketo receive my order?

We usually ship orders received within 5-7 business days. If it is a large order, products will likely be shipped on pallets to minimize shipping damage. Scheduling the delivery is your (the customer's) responsibility. We will provide shipping and tracking information. If your order is shipped via pallet(s), it will be delivered curbside. You will be responsible for moving the components from the pallet to a safe and dry location. The carrier will not unload or wait for you to unload the pallet(s). Should you require inside delivery, pallet removal, or other special services, there may be additional charges. Please call us at 415-883-147 before placing your order, and we will provide you a quote for the special shipping and delivery charges.

Are Sonitus Products fire-resistant or fire-proof or both?

Ultimately, nothing is completely fireproof. Everything will burn, melt, or vaporize if you get it hot enough. When something is labeled as fireproof, that means the same thing as fire resistant, but it sounds better, so marketers prefer to use that term. An object is made to be fire resistant by the act of fireproofing (verb) it, and the material used to do this can be called fireproofing (noun). You may then say the object is fireproof or fire resistant, but the terms mean the same thing.
Ref: Charles Evans, BS ChemicalEngineering & Materials Science and Engineering, Northeastern University(2018).
The Sonitus polyester foam components with Unique Sonitus Acoustic Polyester (USAP) meet the fire resistant FMVSS 302 <100 mm/min. The FTTFMVSS 302 is manufactured according to the US Federal Motor Vehicle Safety Standard No. 302. The FMVSS 302 specifies the burn resistance requirements for materials used in the occupant compartments of motor vehicles (i.e., passenger cars, multipurpose passenger vehicles, trucks, and buses). These include the Legato, Quadsorber, Canvas Panels, and Kicker products. Not covered are Decosorber & Decotrap Series, Bigfuser Series, and all other Sonitus Diffusers.

What does Sonitus mean?

It's a Latin word for noise, loud sound.

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